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Terms and Conditions

RETURN POLICY

We at Boss Xtend LLC’s goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase.  Shipping fee is nonrefundable. 

All purchases are final. For exchanges the hair must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in new condition for exchange credit. We will need you to send your original receipt back. We will not exchange without original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a exchange credit.

We will only exchange 1 time. Please contact us at bossxtend@gmail.com and we will forward you exchange instructions. During sales we do not offer exchanges. All sales are final.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once.

When ordering please ensure correct address. Boss Xtend LLC will apply a $10.00 undeliverable order and corrections to shipping addressed caused by customer error.

 

Order Verification

The safety and security of our customers is the utmost priority of Boss Xtend. To this end, Boss Xtend seeks to create an optimal shopping environment against identity theft and fraud by preventing unauthorized purchases for our customers. Boss Xtend has created a highly sophisticated algorithm that prompts verification in the following cases but not limited to:

  • The billing address on the customer’s order does not match the credit card used in the transaction
  • The shipping address provided in the order is different than the billing address
  • Unusual shopping patterns

Orders subject to verification may require supporting documentation before the order has shipped. To ensure a successful transaction, please ship your order to the billing address listed for your credit card. For any order verification questions, please email bossxtend@gmail.com or call 770-626-3937 (Monday/Saturday 10am-5pm; Tuesday-Friday 10am-7pm).

 

CANCELLATION POLICY

Boss Xtend LLC will process orders between 1-2 business days. If you decide to cancel your order and it was already shipped out, we will gladly refund your order with proof of cancellation attempt within 48 hours of ordering. Before issuing a refund we will have to have the hair back in our possession before refund process is complete. Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and saleable condition for refund. We will need you to send your original receipt back. We will not refund without original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a refund.

CANCELLATION BY BOSS XTEND LLC

Boss Xtend LLC reserve the right to cancel your order and / or refuse to accept subsequent orders in certain situations.

  1. If information given by customer is deemed fraudulent

If you have any questions on how to exchange hair please forward your questions to:

bossxtend@gmail.com

INTERNATIONAL ORDERS

All customers are responsible for their own shipping, duty fees and custom charges. Boss Xtend will not pay those fees. The amount on the fees depends on the country rules and regulations in which this is outside of Boss Xtend prices.

Shipping and delivery can take up to 10 business days to receive.

PRIVACY POLICY

Your privacy is important to us. Boss Xtend LLC values customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Boss Xtend LLC users.

Boss Xtend LLC is totally committed to protecting the privacy of our customers. We will not sell your name, address, email address, credit card information and personal information to any third party without your permission. If you were linked to our site by another site, we cannot be responsible or held liable for their actions.

We may disclose your personal information only if required by law to do so or you have violated our terms of service.

The security of your personal information is important to us. Credit card payments are encrypted through SSL. This is a standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy at any time. We recommend that you review our site frequently for any changes. 

CHANGES TO YOUR CONTACT INFORMATION

If you would like to update your profile please email us with the changes to bossxtend@gmail.com

COLLECTION OF INFORMATION

In order to ue the Boss Xtend LLC website, we may require information from you in order to provide best service possible. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any information collected by Boss Xtend LLC is collected via your input or correspondence from you to us. This may be via telephone or email. We collect Full name, Email address, shipping address, phone number, billing address and  credit/debit card information.

IDENTITY CONSENT

By using Boss Xtend LLC, you represent that the information that is given to us is true.  

FRAUD

We will actively fight fraudulent credit card transactions. There are times when we may have to contact you to verify your identity to verify this transaction is legitimate. If so, this may cause some delays on your shipping time. Its best to make sure your shipping address matches your billing address to ensure quick delivery.

PLEASE CONTACT US WITH ANY QUESTIONS BOSSXTEND@GMAIL.COM