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Return and Exchange Policy

RETURN POLICY (Online Customers only)

We at Boss Xtend LLC’s goal is to give you great quality hair for a great price. We want you to fall in love with our hair and customer service. We will accept returns in exchange for store credit only. All exchange credit will be of final purchase price on your original receipt within 7 days of purchase.  If we are having a sale then all sales will be final no exchanges will be honored. No exchange and no refund during sales. Shipping fee is nonrefundable. If exchanging due to no fault of Boss Xtend new shipping fees will apply. Any difference in total and new shipping fees will have to be paid before new package is sent out.

All Purchases must be returned in its original new, unused, unwashed, unaltered and all tags must be attached, packaged, and in resale condition for exchange credit.  Tampering voids the exchange policy and if the hair has signs of tampering we will return the hair back to you. We also require original receipt back. We will not exchange without original receipt.  You will receive an invoice via email and also a receipt located in the purchase package. We will need the receipt inside the packaging before we issue a exchange credit. If exchanging due to no fault of Boss Xtend, new shipping fees will apply and will be charged to new invoice before shipping out. All balances will have to be paid before shipping new merchandise.

 

We will only exchange 1 time. Please contact us at bossxtend@gmail.com and we will forward you exchange instructions. 

Please contact Boss Xtend before sending items for exchange. Boss Xtend will not accept exchanges without prior knowledge of exchange.

We recommend that you send your package via US Postal Insured Priority Mail as we are not responsible for lost packages. We recommend using a tracking method when shipping back hair.

Exchange credit will be processed between 2-5 days. If you know what you will like to exchange for we recommend that you advise us before returning the hair. We will process your exchange and new order all at once. During sales we do not offer exchanges. All sales are final.

Custom Wigs 

All custom units (wigs) are non refundable and cannot be exchanged due to the specific request for that type of wig. Each unit is made to order and are not stocked. Please indicate proper head size (circumference) for frontal and closure wigs to ensure a comfortable, perfect fit. Typically, wig orders can take 3-10 business days. During Code Red, wig orders can take longer depending on the volume of the sale.

When ordering please ensure the correct shipping address is provided. Boss Xtend LLC will apply a $10.00 reshipment fee to resend packages caused by customer error.

IN STORE CUSTOMERS 

ALL SALES ARE FINAL. NO EXCHANGE AND NO REFUND.